FAQs

1. What products does Lumero offer?

We create modern winter essentials designed for warmth, comfort, and convenience.
Our products prioritize performance, durability, and clean minimalist design so you can stay warm without sacrificing style.

2. How long does shipping take?

Shipping typically takes 7–15 business days, depending on your location.
Every order includes tracking updates so you can follow your package from dispatch to delivery.

3. Do you offer free shipping?

Yes — we offer free shipping on all orders during promotional periods.
(Your announcement bar can reflect the current promo.)

4. How do I track my order?

Once your order ships, you’ll receive an email with a tracking link.
You can also contact our support team anytime for updates.

5. What is your return policy?

We offer a 30-Day Money-Back Guarantee.
If your product isn’t the right fit , you can request a return or exchange within 30 days of delivery.

6. What if I received a damaged or incorrect item?

Please contact us at info@store.lumero.

7. Do you ship internationally?

Yes, we ship to many countries worldwide.
Shipping times may vary slightly depending on the destination.

8. How do I choose the right size?

Each product page includes a size guide with measurements.
If you're unsure, feel free to reach out — our team will help you choose the perfect fit.

9. How can I contact customer support?

You can reach us anytime at:
📩 info@store.lumero
Our team usually replies within 24 hours.

10. When will I receive my confirmation email?

You’ll get your order confirmation immediately after purchase.